Return & Exchange

At Zero Clothing Pakistan, customer satisfaction is our top priority. If you encounter any issues with your order, please read the following guidelines for returns and exchanges.

1. Return & Exchange Eligibility

  • You may request an exchange within 7 days of receiving your order if:
    • The item is damaged or defective upon arrival.
    • A piece is missing from your order.
  • Items must be:
    • Unworn and unwashed.
    • In their original packaging with tags still attached.

2. How to Request an Exchange

To request an exchange, please follow these steps:

  1. Contact Us within 7 days of receiving your order via:
  2. Provide your order number, details of the issue, and any supporting photos (if applicable).
  3. Once we verify the issue, we will guide you through the exchange process.

3. Conditions for Exchange

  • Damaged or Defective Items: If your product arrives damaged or defective, we will replace it at no additional cost.
  • Missing Pieces: If an item is missing from your order, we will send the missing item without any extra charges.

4. Non-Returnable Items

  • We do not offer returns or exchanges for items that:
    • Have been used or worn.
    • Are returned after the 7-day window.
    • Were purchased during a sale or clearance (unless they are defective or damaged).

5. Shipping Costs for Exchanges

  • For defective or damaged items, Zero Clothing Pakistan will cover all shipping costs related to the exchange.
  • If an incorrect item was shipped due to our error, we will also bear the return and reshipping costs.

6. Processing Time

Once we receive your returned item, please allow 3-5 business days for your exchange to be processed. We will notify you once your new item has been dispatched.

7. Contact Us

If you have any questions or need further assistance regarding your return or exchange, feel free to reach out to us:

We appreciate your understanding and thank you for shopping with Zero Clothing Pakistan!